FAQ2019-11-30T12:33:23-06:00

SUPPORT

we’re here to help

SUPPORT

we’re here to help

Can I personalize what gets engraved on the wristband?2025-08-23T00:54:42-05:00

Yes! You can personalize your wristband with as much or as little information as you’d like. If you prefer not to include your child’s name, that’s no problem.

  • Child ID Wristbands – can include up to 2 guardian names and phone numbers, plus an optional arrow directing others to call.

  • Medical Alert Wristbands – can display medical conditions (such as allergies, diabetes, epilepsy, etc.) or multi-line detailed instructions for first responders.

We make it easy to customize the wristband so it fits your exact needs.

How should I clean and care for my wristband?2025-08-23T00:51:01-05:00

Both our silicone and LUXband wristbands are easy to maintain. Regular cleaning helps them last longer and stay readable. For full instructions, check out our Care Guide Page.

What’s your return/refund policy?2025-08-23T00:48:07-05:00

We accept returns for defective products within 30 days of delivery. For full details, please visit our Return Policy Page.

Do you offer bulk orders or group discounts?2025-08-23T00:42:12-05:00

Yes! We’re happy to provide bulk order options and discounts for groups, schools, events, or organizations. Simply reach out to us through our Support Page with the details of what you need, and we’ll get back to you with a customized quote.

How much is shipping?2025-08-23T00:22:09-05:00

We offer FREE shipping to the USA through USPS Ground Advantage on any size order.

Need it quick? We offer next day production and priority USPS shipping for an upgrade of $8.50 on any size order on USA orders.

International orders have a flat shipping fee of $16 for any size order.

What if I have a problem with my wristband?2019-11-11T05:38:20-06:00

Oh no! The last thing we want is for you to be unhappy with your wristband. If you have an issue with your order, please visit our SUPPORT page and we will do our best to remedy any issues.

Where are the wristbands made?2025-08-23T00:23:47-05:00

WristBandys are designed, engraved, printed, and shipped from Joplin, Missouri.  Our unique 2-tone color wristbands are manufactured in China and independently tested in the USA for material quality and purity with an XRF Analyzer Spectrometer.

Can wristbands be work daily?2025-08-23T00:27:02-05:00

Yes! Our wristbands are designed for everyday use. While WristBandy silicone bands are perfect for travel, school trips, or busy public places, keep in mind that their color coating may naturally wear over time. Silicone wristbands are durable, but not indestructible—so we recommend ordering two per child to have a backup. (We even offer a 10% discount when you purchase 2 or more!)

For a long-term, everyday option, check out our new LUXband Stretch Fabric wristbands. They’re soft, comfortable, and built for daily wear—making them a great choice for kids who need their ID info on them at all times or for medical alert wristbands.

Do you offer a rush option?2025-08-23T00:28:18-05:00

Going on a trip and need your WristBandy quicker? We have a rush option that moves your order to the first in line with USPS Priority Shipping for USA orders. Please expect your order to arrive in 3-4 business days.  Rush option is $8.50 extra.

How long does it take to receive my wristband?2025-08-23T00:29:45-05:00

Each WristBandy is set up by hand and engraved in a multi-step process.  Please allow 2-4 business days for order processing.  Standard shipping is USPS first class and adds 2-4 business days.  Expect your order to arrive in 7-10 business days.

Going on a trip and need your WristBandy quicker? We have a rush option that puts your order first in line with overnight shipping. Please expect your order to arrive in 3-5 business days.  Rush option is $8.50 extra for any size order.

Are the wristbands waterproof?2025-08-23T00:32:24-05:00

Yes—but with a few important notes. Our silicone wristbands can handle water (like handwashing, rain, or swimming), but frequent water exposure may cause the outer color coating to fade faster over time.

Our LUXband Stretch Fabric wristbands are fully waterproof and washable, making them ideal for daily use. However, keep in mind that constant exposure to water—like wearing them in the shower every day—may gradually stretch out the fabric.

Both styles are designed to be safe, practical, and easy to wear, so you can choose the best option for your lifestyle.

What are the wristbands made of?2025-08-23T00:37:40-05:00

Our WristBandy silicone wristbands use a unique two-tone design. The base layer is light grey, made from the same high-quality silicone found in standard wristbands. A thin outer layer of colored silicone is applied on top, and when engraved, the white base shows through for clear, easy-to-read text.

Our silicone wristbands are metal-free, latex-free, hypoallergenic, and safe to wear daily.

Our premium LUXband Stretch Fabric wristbands are made from soft, flexible polyester and printed using durable dye sublimation inks. This process ensures vibrant, long-lasting designs that stay readable even after washing. LUXbands are lightweight, breathable, and especially comfortable for everyday wear.

What colors are available?2025-08-23T00:38:11-05:00

WristBandys are currently available in 9 colors:

  • RED
  • ORANGE
  • PURPLE
  • PINK
  • YELLOW
  • BLACK
  • BLUE
  • TEAL
  • GREEN

The lettering on WristBandys is white.

 

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